How can health service robots help family doctors reduce their workload?

According to the professional classification, the health service robot is a ground mobile or desktop service robot with a camera and a touch screen, a microphone, a body mounted with a variety of environmental sensors, and can be connected with third party health monitoring equipment, suitable for families, etc. The use of indoor environment enables voice recognition and semantic understanding. In hospital clinics, the public can provide health consultation, health monitoring and medical assistance services. In the home, they can accompany family members, conduct health monitoring and medical platform connection, and have smart homes. Control, family schedule management, entertainment interaction with family members, and old age support functions.

First, companion health service robot and family doctor assistant robot

Judging from the definition of health service robots and their early use, it is not always necessary to connect a family doctor if the health service robot is based on family escorts, chats, entertainment, health consultants, and medication reminders (some robots can connect Third-party health testing equipment, but the robot only broadcasts test data and does not upload data to a professional medical and health institution for analysis and processing. It does not require family doctors' intervention. At this time, most desktop services are available. Robots, smart speakers, and ground mobile robots can satisfy such functions. Even a “virtual robot” such as a smart phone APP with health management functions can meet the requirements, but such products even ask the first layer of medical care and health. The demand for consultation is not satisfied, and the value in the areas of health, medical care, and retirement is very limited. It can only be called "carrying health service robot."

The health service robot capable of linking with the family doctor is called the "Doctor Assistant Robot". On April 20, 2017, according to the toy AI report, the pioneer in the field of domestic health service robots, husky robotics, will soon launch a family doctor to the hospital clinic. Assistant robot, a robot belonging to a subcategory in the Husky Health Service robot system, specifically for sale to health medical operating platform agencies, hospitals, clinics, and with family doctors to achieve more on-site health management, telemedicine work in the home .

Second, the characteristics of family doctor assistant robot

According to Xiang Zhonghong, CEO of the Husky robot, the assistant robot of the family doctor is provided by the medical health operation platform to home users to assist the family doctor in implementing on-site health monitoring, health reminders, health consultants, and service robots that assist diagnosis and initial treatment. The family doctor assistant robot is developed, produced, operated, and managed by a professional health service robot company, and the product is fully connected with the medical health operation platform.

The mission of the family doctor assistant robot is very clear. It is to provide family doctors with health management services on behalf of family doctors. Users can use the help of the family doctor assistant robot to call the call center of the family doctor management platform to make voice calls. They can also make two-way video calls and can connect. Health monitoring devices such as sphygmomanometers collect data and upload it to a remote server and then use voice to inform the user of the results of the detection analysis. The family doctor can then use the remote operation terminal to acquire live video and remotely control robots for movement.

The family doctor assistant robot works in a special way. It is not an ordinary service robot that only has a robot and a cloud connection, but a very important connection between the robot and the family doctor. The family doctor assistant robot is a communication tool between the family doctor and the user. One end is connected to the user and the other end is connected to the family doctor. From the perspective of the family doctor, there is a one-to-many characteristic: one family doctor terminal can simultaneously connect to access multiple users. This way of working with end-bots and family doctors' assistant robots will also greatly reduce the cost of communication and the time cost of on-site health checks with round-trip user accommodations, thereby improving the work efficiency of family doctors and the home users that each family doctor can serve. The number can also be increased. From this point of view, it is understood that the family doctor assistant's robot is still solving simple, repetitive, boring, boring, even dangerous work, and is not engaged in the work beyond human intelligence.

Third, what is a family doctor?

Family doctors are also called private doctors and have the following characteristics:

1. The family doctor refers to a new type of doctor who implements comprehensive, continuous, effective, timely and personalized healthcare services and care for the clients;

2. The family doctor is a person who has comprehensive and systematic knowledge of prevention, health care, medical care, and rehabilitation. He has strong language skills, interpersonal communication skills, and work coordination skills. He can provide timely and effective services. He is responsible for the work and is very responsible for people. Enthusiastic new medical consultants and health managers.

3. Family doctors are also called general practitioners. They provide family health care services and provide personalized preventive, health care, treatment, rehabilitation, health education services and guidance so that you can solve daily health problems without leaving home. And health care needs, home care and home rehabilitation care services.

In June 2016, seven departments such as the State Council’s Medical Reform Office issued the “Guiding Opinions on Promoting Family Physician Contracting Service”, and requested that in 2016, the signing services for family doctors be carried out in 200 pilot cities for comprehensive reform of public hospitals to give priority to the elderly, pregnant women, and maternity women. Children, people with disabilities, and other chronic diseases such as hypertension, diabetes, tuberculosis, and severe mental disorders. By 2017, the coverage of family doctors' contracted services will reach more than 30%, and the coverage of key contract services will reach more than 60%. By 2020, we will strive to expand the signing service to the entire population, form long-term and stable contractual service relationships, and basically achieve full coverage of family doctor signing service systems.

Fourth, how can family doctor assistants reduce the workload of family doctors?

The family doctor assistant robot is provided by the medical health operating platform to home users to assist the family doctor in implementing on-site health monitoring, health reminders, health consultants, and service robots that assist diagnosis and initial treatment. The purpose of its design and use is to reduce the workload of family doctors, improve the work efficiency of family doctors, and even enhance the diagnostic medical level through the upgrading of monitoring techniques and the enhancement of communication and interaction capabilities.

Family doctor assistants Robots and family doctors' assistants, nurses, and other medical personnel are cooperative working relationships. They all hope to liberate family doctors from cumbersome information understanding, user communication, data collection, and medical advice. Put in the most important part of the diagnosis and treatment.

Family doctor assistant robots sometimes act as "shields" for family doctors. This is common when elderly users use family doctor assistant robots. When a family doctor assistant robot is not used, the old person often dials the doctor's phone directly (mobile or landline, Or, after the call center has transferred to the family doctor's phone), a chat is just an hour or two. Actually, there is no place where a family doctor needs to make a diagnosis or treatment. It is just a kind of confession: Concerns about chronic diseases such as high blood pressure , descriptions of one's own physical and psychological state, repeated confirmation of medications, guidance from expectant doctors, and even some trivial things in family life are also presented. This kind of embarrassing conversation has gone far beyond medical diagnosis. The category has greatly occupied the valuable medical resources of family doctors, and family doctors usually cannot bear to interrupt the current call. Even if the treatment plan that very effectively minimizes the emotional impact of the elderly has had a lot of time. If there is a family doctor assistant service robot, interactive chat services such as health knowledge and health consultants can serve as a good chat target and listening object for the elderly, and only when there is a very necessary situation, can we guide the call center to manual service. Finally, the family doctor will answer the question. At this time, the assistant doctor of the family doctor acts as a filter and shield to better alleviate the contradiction between the two sides.

The family doctor assistant robot is a remote substitute for the family doctor. We can understand this: the robot's camera = the family doctor's eyes, the robot's microphone = the family doctor's ear, the robot's speaker = the family doctor's mouth, the robot's "hands and feet" = Family doctor's hands and feet, robot's data collection = family doctor's record paper... Family doctor's assistant robots represent family doctors to provide home users with health management services, and users use family doctor's assistant's robot assistance to call family doctor's management platform call center to make voice calls. The robot can also establish a video connection with the family doctor. The family doctor can obtain the user's health data through a health monitoring device such as a sphygmomanometer connected to the robot, and the family doctor can obtain the live video and the remote control robot to move by remotely operating the terminal. Of course, the family doctor assistant's robot can also promptly transmit the family doctor's comments on the health data and the doctor's advice to the user.

The family doctor assistant robot also has the functions of information analysis, information recording, and information processing. The combination of a cloud-based health care platform can provide doctors with advice on diagnosis and treatment decisions, and the medical artificial brain can help the doctor. One area still belongs to the frontier areas and requires long-term accumulation and model improvement. In short, today, health service robots represented by assistant robots of family doctors have been able to help family doctors to reduce workload, improve work efficiency, and ultimately improve the management level of medical and health platforms.

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